rH
rudi H

1 reviews | Active since Feb 2015

01 Oct 2015, 15:23

Appalling Difficulty to settle a Cheque Account

I have an existing Cheque Account (***) and im trying to pay off the negative balance on the account. the Account has been linked to my debit card and access to the account via my card has been subsequently removed without me the account holder being informed. i went to standard bank woodstock (cape town) branch 3 times in the last 2 weeks and no one is able to assist me by taking the payment amount i have available to start paying off the negative balance on the account. i called the Call Centre and were told its possible to pay it at a branch (which i have been trying to do...hence, my heated frustration). My Appeal : Standard Bank management CAN YOU please link my Cheque Account back to my debit card so i can transfer funds from my Pure Save Account into the Cheque account and start paying it off. my id number ***. my e-mail : [Email Removed]

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Replies (1)
Standard Bank
Standard Bank's reply02 Oct 2015, 09:18
Official
Hello rudih01,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
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Best regards,