Appalling Customer Service from STD Bank

I placed an order for a batch of missing statements from STD Bank PaarlMall: 24/03/2016, as I urgently have to submit these to my tax auditor and SARS. I explained to consultant at STD Bank that they have to lodge the retrieval of the missing Statements according to the STATEMENT NUMBERS (eg Current Acc nr x x : Statement Nrs 152; 153; etc) Many of the requested Statements are for several consecutive months in 2012; thus its impossible for me/my CA to determine \the exact dates\" of the Statements- due to incomplete records and some statements not received in the first place! STD Bank refuses to retrieve the statements (Statement nrs and tax year indicated by my CA) without the \"exact dates\"!? It is simply an impossibility to provide STD Bank with the answer to the \"specific\"dates required on the Statements - esp when the missing statements are several consecutively, as I myself/my CA would not know this answer until seeing those on either side, hence it is STD Bank who must work out the exact dates of the Statements - according to the STATEMENT NUMBERS that THEY themselves have issued in the first place! (all Statements have a Nr) They charge R25 p/pg for this APPALLING Service"