ZM
Zitha M
1 reviews | Active since Nov 2015
25 Jul 2025, 07:33
Appalling customer service from Standard Bank private banking
Standard Bank international banking can you PLEASE attend to my request (Reference Number PPB***). My assigned person Caylynn Theron has ignored my emailso has my so-called private banker (who also ignored my calls)does AND head of private banking Moses Kasturi ghosted me too. Obviously despite paying premium for private banking I'm a useless number.My only outlet MONTHLY is now HelloPeter as your private banking is a ****. Fortunately this is my last week with you but I need my request addressed!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
25 Jul 2025, 07:39Dear Zitha,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply25 Jul 2025, 07:39
Official
Dear Zitha,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
ZM
Zitha M's updateReviewer Update
25 Jul 2025, 11:40Standard Bank--you promised 4 hours ago that you would get back to me "Shortly". I am still waiting!!!
ZM
Zitha M's update25 Jul 2025, 11:40
Reviewer Update
Standard Bank--you promised 4 hours ago that you would get back to me "Shortly". I am still waiting!!!
Standard Bank's replyOfficial
25 Jul 2025, 11:42The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2025, 11:42
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
ZM
Zitha M's updateReviewer Update
25 Jul 2025, 16:28Standard Bank at 16h45, my request has still not been processed despite me providing you with the additional information you requested at 13h43. This means my daughter will be straned in a foreign country over the weekend because of your incompetence but you were quick to deduct my private banking fees for no service
ZM
Zitha M's update25 Jul 2025, 16:28
Reviewer Update
Standard Bank at 16h45, my request has still not been processed despite me providing you with the additional information you requested at 13h43. This means my daughter will be straned in a foreign country over the weekend because of your incompetence but you were quick to deduct my private banking fees for no service
ZM
Zitha M's updateReviewer Update
27 Jul 2025, 14:21Standard Bank - resolve this issue PPB***-MA25205ZA*** I can not beg you for a service I'm paying premium for. You never beg me for the payment. Nog interested in your automated responses about how sorry you are. I can not wait for 4 days to have a service I pay for.
ZM
Zitha M's update27 Jul 2025, 14:21
Reviewer Update
Standard Bank - resolve this issue PPB***-MA25205ZA*** I can not beg you for a service I'm paying premium for. You never beg me for the payment. Nog interested in your automated responses about how sorry you are. I can not wait for 4 days to have a service I pay for.
Standard Bank's replyOfficial
27 Jul 2025, 14:55Good day Zitha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jul 2025, 14:55
Official
Good day Zitha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jul 2025, 11:45Dear Zitha,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2025, 11:45
Official
Dear Zitha,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***