AK
AMANDA K
1 reviews | Active since Oct 2020
22 Feb 2024, 15:33
Appalling Customer Service
I have opened a prestige account with them, i was promised that a banker will contact me to make arrangements to meet with me and discuss our way forward as im a new client. Haven't been contact till today.
I did an enquiry online with regards to life insurance and building insurance and customer service consultant called Babalwa told me plain out that calls are only made in English, we cannot continue in IsiXhosa. In this day and age there's still companies that force customers to speak one language or you won't be assisted, wow!!! I'm already regretting the switch to this bank, too many pink flags.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Feb 2024, 15:39Dear Amanda
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Feb 2024, 15:39
Official
Dear Amanda
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Feb 2024, 13:46Dear Amanda
Our team has attempted, but failed, to contact you.
Kindly indicate a time that works for you so we can get in touch with you to help with this further.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has attempted, but failed, to contact you.
Kindly indicate a time that works for you so we can get in touch with you to help with this further.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 13:46
Official
Dear Amanda
Our team has attempted, but failed, to contact you.
Kindly indicate a time that works for you so we can get in touch with you to help with this further.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has attempted, but failed, to contact you.
Kindly indicate a time that works for you so we can get in touch with you to help with this further.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***