Appalling customer service.

Item: Standard Bank
Rating: 1
Author: Harry E

I have been trying to make an online purchase for critical parts for my business from a European company. The transaction is always declined, but they don't seem to know why. It is now the fourth day and no support or feedback from the bank. I have had to hold on for hours in total with the call centre, because they never call you back and there is no other way to contact any branch telephonically, but the call centre.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Jun 2022, 13:22

Dear Harry

Thank you for alerting us to this.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply02 Jun 2022, 13:22

Official

Dear Harry

Thank you for alerting us to this.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Harry E's updateReviewer Update

03 Jun 2022, 09:40

Dear Standard bank. I am still eagerly watching my phone, waiting for the call from your team. For how many days should I be on the look out for this call?

Harry E's update03 Jun 2022, 09:40

Reviewer Update

Dear Standard bank. I am still eagerly watching my phone, waiting for the call from your team. For how many days should I be on the look out for this call?

Standard Bank's replyOfficial

03 Jun 2022, 12:42

Good day Harry

Thank you for posting your comment.

Thank you for taking our call.

Have a great day further.'

Kind Regards

Standard Bank Help Centre
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Standard Bank's reply03 Jun 2022, 12:42

Official

Good day Harry

Thank you for posting your comment.

Thank you for taking our call.

Have a great day further.'

Kind Regards

Standard Bank Help Centre
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