Appalling customer service

If I had an option not to give a one star, Standard bank Rosebank has the worst customer service. I went on the 15th of February to collect a bank card, the service was extremely slow and I was there for more than an hour. The consultant who issued the card to me didn't update my details on the system. I am unable to access my fund due to KYC not done. I was at the branch with all the required documents for updating my details on system. I opened the account online as it was convenient for me. I am disappointed with the service level from the branch as it has inconvenienced me. The consultant who issued my card assured me that everything is in order and active. To my surprise I cannot access my funds due to outstanding documents that are required from me. I am required to revisit the branch with the required documents again, whereas the first time I went nothing was done. The best thing I can do for myself is close the account and move all my funds where I’ll be valued as a customer. The service is appalling!