Appalling Customer Service

<p>We have been using Sage One (Cloud) accounting for almost a year now and it is excellent. One of the big benefits is that you can download our bank statements daily and directly into our bank transactions. Recently I have not been able to do that because Standard Bank decided to ask for a OTP when accessing our statements via internet.When I sent a secure message through to Standard Bank advising them of the issue, I received a call back from a "customer service" clerk who advised me that I must call Standard Bank Internet banking as they do not call their clients. I even asked him to repeat what he had just said a I could not believe what I had just heard. The most expensive bank in South Africa will not do anything to help unless I call them! Have I got this all wrong or is Standard Bank doing me a favour by us banking with them? Very angry right now.</p>