Appalling customer service

I am absolutely appalled by the lack of customer service and general lack of interest shown to me when requesting a letter from standard bank.

I started this process on sat 24th March and as of today ( 5th April), I have not received my requested letter.

I have spoken to over 10 different people which include branch staff, collections , card division and customer service agents. I have spent more than 2hrs on the phone and still no satisfaction.

I have escalated the matter on several occasions after finding out my initial request was not even captured.

Urgent assistance is required!

Being in the financial service myself I am extremely disappointed with the service I have received.