Appalling customer service.

A hold was placed on my card despite payments being up to date. Called standard bank and was told that the hold was lifted. Still unable to use my card I phoned again and went from pillar to post to address the issue. After being transferred to a host of different departments, I was told my FICA was incomplete and had to go to a branch. I, very recently had to complete FICA in order to change my email address and set up my banking app. I have had this account for 21 years. I cannot go to a branch to complete FICA that is already complete as I have covid. I have been brushed off by standard bank and nobody is prepared to sort this out.