Appalling Customer Resolutions Centre

I am totally disgusted with Standard bank services, I concisely emailed, Lucky Ndebelele in June, Natacha Tiflin September (called several time’s) without getting a resolution to a complaint. It’s frustrating to say the least, they the complaints cannot respond to the queries in a precise manner, one of the many questions ,I have not received bank statements, why my email address which I changed at Clear Waters Standard bank March 2020 is not rectified, yet I receive advertising communication. Another the fact they are still charging me for a bank card which expired (no one in their right-full mind would use an expired card) which I had cut up in 2020 as well. To say the very least, their exorbitant bank charges, and paying each month dutifully does not reflect a reducing balance of my account ,and one has to call them each month!!! to reduce the credit limit. I do not believe the word “Resolutions” has a meaning, as, standard response to complaints – “being committed to the best possible service,“ We apologize for the inconvenience and undue ,frustrations this caused ”- The resolution therefor is the banking oubudsman!, frankly IT’S impossible to speak to a manager as intervention as would would sit on the line for over 40 minute's which is ridicules'!