JL
Johan L
1 reviews | Active since Jun 2012
04 Apr 2019, 22:48
appalling customer care
2 days ago I complained about the bank blocking my current account for no reason, and then went ahead to block my credit card too. I am still in the same situation in a foreign country with no access to cash or credit card. The bank responded the next day, someone was supposed to contact me. Also received an email from the ***** dept, they also suppose to contact me within a day. Needless to say, I am still waiting. Their attitude to customer care is appalling. They cant even get the phone numbers right for international calls....the same number has an extra digit when appearing in 2 different places. Nedbank here I come
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Standard Bank's replyOfficial
05 Apr 2019, 06:40 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply05 Apr 2019, 06:40
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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