Appalling Bank service

I am extremely disappointed and disheartened. An amount of R829,98 was deducted without giving permission to anyone.

In September 2022 I went to the Standard Bank branch in Brackenfell for three consecutive days and (the consultant) emailed all the documents the credit card department requested. I even went to my bank (Capitec) and got the statement which shows that the money went of.

And I even asked to increase my payment from R270 to R500. But now Standard Bank deduct money that already went of and I am not going to make arrangements with the attorneys because I am not in arrears.

Today, I went to the Standard Bank branch in Brackenfell again without any resolution. It seems no one wants to take accountability for the debit order that went off on the 01/09/22

So now, they has deduct double the money from my account with interest. I am really lost and in dire need of assistance. Thanks in advance.