DL
Desiree L

1 reviews | Active since Jul 2013

06 Feb 2025, 21:22

Appalled by these ****mers from Standard Bank ***** department

I must say I am truly disappointed in Standard Bank's ***** department. My cheque account and card was blocked on 28th January 2025 with no heads up, no notice, absolutely nothing. Upon calling to figure out what was going on, I get told that my account is placed on hold due to a ***** matter. The Transactional ***** department has tried their best to assist and escalate to the "investigator" that's handling the matter. To this day (8 calls and over 10 emails later) I still have not heard from the alleged investigator. Endless promises to call me back with an update on what exactly is happening. I honestly fail to understand what is going on with these investigators who don't have any humanity nor respect human beings. They think they don't bleed like the rest of us. Unless they are robots, they should know that they cannot hide forever behind those computers.

We are 7 days into the new month, I haven't been able to pay rent and household requirements because the bank decided that my children and I should rather sleep under a bridge cause I'm so much of a ******** and deserve to be treated like ****!

I am truly appalled by these useless banks! Funny, my account has a hold but they don't forgot to charge the banking fees. Always very happy to ***** people's monies. ****** ****mers, honestly!!!!

0
Replies (1)
Standard Bank
Standard Bank's reply07 Feb 2025, 03:25
Official
Dear Desiree L, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Our team will reach out to further assist.

Kindest regards, 
Standard Bank Hello Peter Team 
***