Appalled by Standard bank bethlehem

Appalled by experience at Standard bank bethlehem. I went into the branch to collect my business account cheque cards,I was told to go with my ID and proof of residence,I produced all that together with my driver's license. The consultant scans my finger print once and tells me I need to go to home affairs to scan my finger prints,I said no let me try again and he refused me the opportunity. I advised him that he has all my identification including cellphone number to send an OTP but he still refused to assist,I asked for the manager and he brings the team leader who didn't bother to ask me anything let alone greet me but instead just says to me we cant help you I have to go to home affairs. I am not going to home affairs just for a card collection when I already opened this account and was already verified and produced all necessary documentation.The account is already funded as well but now for a card you guys want to send me to home affairs. There are 3 other authentication methods but this guy says he doesn't know if i am the right person when he can see my face on ID and drivers licence. Unacceptable, if I have to go to homeaffairs please rather close my account and give me back my money that is in the account. Team leader name: Matsie Sempe. Universal banker: Moloja Mojalefa. I want my cards delivered to my door today and I am not paying any courier fee if you can't do that close the account. I was racially profiled and basically told I'm not the owner of the account. I contacted the Complaints department to escalate this complaint and the consultant advised she is on it but when I asked for a reference number the call was cut and no one bothered to call back or even send an email or SMS. I repeat courier my cards today free of charge or close my account. I paid R160 to get to the branch and go back home just to be turned away. Pathetic!

CELLPHONE: ***