1 reviews | Active since Oct 2021
APPALLED BY SERVICE
Dear Standard Bank
As the previous comment I note on this post , I am equally in agreement that your service is beyond pathetic!!!!!!
Your post speaks about women leading Corporate AFRICA???? My sister has been stuck cashless in Nigeria as her card pin has been blocked. Its been THREE WEEKS NOW OF BACK AND FORTH , SENDING HER DOCUMENTS, LONG CALLS, EMAILS AFTER AGREEING SHE CAN BE HELPED! YESTERDAY HER CARD WAS BLOCKED BY THE OPERATOR WHILE WE WERE ON THE PHONE FOR 40 MINUTES WITH HIM PRETENDING HE IS ASSISTING IN RESOLVING THE PROBLEM!!!!!! THE MINUTE ALL OPERATORS HEARD SHE IS IN NIGERIA, THEY DUCKED AND DIVED NOT BEING TRANSPARENT IN THEIR APPROACH AND NOT FOLLOWING THE CORRECT VERIFICATION PROCESSES AFTER HER GOING THROUGH "ALL CHECKS AND BALANCES" YOUR STAFF HAS FAILED YOUR BRAND!!!!!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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