Appalled by lack assistance

On Monday 15/05/2023 my bank of Ireland visa card got swallowed at Standard Bank ATM, at Tambotie Mall, ATM autocash no H642. I phoned the number on the ATM machine and spoke to three different consultants for three consecutive days, requesting that after retrieval of my card it should please be sent to Standard Bank village mall branch where I'll collect it. Each consultant promised me that my request will be granted and I'll receive a phone call to collect my card. To date there's been no action. I'm desperate to get my card bank since Ireland is so far and it will take weeks if not months for me to apply and receive a new card by post. I went to the branch at Village Square twice but got nothing.