Appaling Service, not even standard

What's the point of a customer care service when you're not able to get hold of anybody. Today I've tried several numbers for an hour to try and get hold of any service consultant to ask a simple question about cellphone banking. This is poor and pathetic service delivered from Standard Bank. When you're owing the bank so much as a cent, they're going to request for it, however, when you're requesting a service, they take their time and don't care because we the public caht do anything about it. I was in one of the branches, Kuilsriver, and it took them an hour to service 4 clients between 2 people and there were several staff members just walking about having their own conversations. I just joined standard bank and I'm already thinking of stopping my credit card and rethinking the notion of opening up a banking account with them.