Appaling service from Standard Bank.

What poor and unprofessional service from Standard Bank. I went to a branch a few months ago, waited in line for just on 2 hours because there was only one consultant available. I was helped by said consultant to change my online banking password. They said that a SMS would be sent to me within 48 hours to reset my password, even though they changed it on the system while I was in the branch. Months later and I'm still waiting on that SMS. Appalling service! Now I need to take time off work to go back to the bank and wait in the queue to redo the entire process.

If this is how you as a bank handle small queries like changing of banking passwords, I don't even want to know how you handle bigger banking challenges/tasks. Shameful that the quality of service has drastically decreased over the years.