Appaling service

I have been so humiliated, inconvenienced and time wasted by the manager of a Standard bank Airways branch. She is so rude and *********** (no knowledge product) she wasted two days of my time by something that could’ve have been sorted out in 10 minutes had she learned to listen and contacted the Fica helpdesk if she wasn’t sure. Now my problem can only be resolved tomorrow and currently I can’t access my account as it is frozen, I wonder what will happen with my debit orders? When I took the documents that were required for FICA to her she instructed that the documents are incorrect, I then had to call the Fica helpdesk and had to return to her branch to advise her that the documents were correct according to FICA I even made the email printout that listed the documents that can be submitted she still refused to assist me. I had to beg her to call the helpdesk and that took her an hour for her to resolve this and only to find out that I was right all along. I am so livid and she made my banking experience an unpleasant one and trust that no one has to go through this. As it is I need money but I can’t as my account is frozen and can only access my funds tomorrow! This is totally unacceptable. Unhappy client