Appaling service

I transferred money to the wrong Beneficery at FNB after realising the mistake I went to standard bank and was told I had to fill in a payment recall form which I did all well and good till you need to follow up on the claim its like speaking to Manual from Faulty Towers 'I know nothing' when you do get to some one how can help all you get is we will phone you back, guess what no one ever does. In desperation I phoned my bank manager Abigail Bayes at Thibault square, she is not available but will phone back, I am still waiting. To all out there do not use standard bank for help it will not happen. I am now trying via FNB at least they are willing to help, good bye standard.