Appaling feedback and communication
We app**** for a R50 000 additional amount on our home loan and was told that it would take 10 working days and the money will be in our account. We went tot the local branch in Worcester on the 24th of February and we are still waiting. Tomorrow it will be a month, the application was approved more than a week ago but still no funds. We are planning to install an Inverter but in the meantime the prices of the materials have gone up. This is really poor service.
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Replies (2)
Standard Bank's replyOfficial
23 Mar 2023, 15:24Dear Elizca
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Mar 2023, 15:24
Official
Dear Elizca
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Mar 2023, 15:57Dear customer
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Mar 2023, 15:57
Official
Dear customer
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***