Appaling Customer Service

I have gotten to the point of utter frustration.

I am a prestige client of which my banker never replies to mails or calls. I have asked for a consultant to call me regarding upgrading my account almost 4 weeks ago at the Kenilworth Centre branch in Cape Town to no call since.

On Friday I went to the branch in Rosebank Johannesburg as I now live here, after my consultation with the service consultant she sends a request for one of their bankers to call me about the account upgrade query and to this minute I am still waiting on a call.

Not even one courtesy call to say someone will be in contact.

The service I have been receiving from this institution as of late is absolutely appalling! I am highly considering moving my accounts to an institution that would be more than happy to assist its valued clients!

I hope this review will help me get a phone call!