APPALING CUSTOMER SERVICE BY TSIETSI FOX AT STANDARD BANK NEW MARKET BRANCH

I am writing to express my disappointment with the appalling customer service I experienced at the Standard Bank branch in New Market Mall during a recent visit with my father. We approached the branch seeking assistance regarding a specific case that my father had unfortunately experienced , but the consultant (TSIETSI FOX) we interacted with failed to provide any support. Not only did he appear disinterested, but he also exhibited unprofessional behavior by chewing gum throughout our consultation and showed no knowledge of what we wanted clarity on. This lack of respect for the customer experience was disheartening.

Moreover, when we sought clarification on our issues, he repeatedly stated that he was unable to help, which left us feeling frustrated and undervalued as customers of long standing with Standard Bank. THEN, when we requested him to send a mail of the document we needed from him, he insisted that we wait in the waiting area instead of ensuring that we leave the branch satisfied. I AM EXTREMELY ANNOYED BY HIS UNPROFESSIONAL BEHAVIOUR.

I am still waiting for the apparent email sent to me, this means i would have slept at the branch, waiting for this email ????? That guy is extremely unprofessional. For whatever reason he was disinterested, i am extremely dissatisfied by his customer service. As a reputable financial institution, I expected a higher standard of service. I hope you will address this matter to ensure that future customers receive the assistance and professionalism they deserve, ESPECIALLY NOT FROM THIS CONSULTANT. THE BRANCH MUCH BE CLOSED BECAUSE WE WAITED 2 WHOLE HOURS TO DEAL WITH THIS CONSULTANT, WHOM DID NOT KNOW ANYTHING ABOUT THINGS I WOULD PRESUME HE SHOULD HAVE KNOWLEDGE FOR.

Reputable branches like Benmore centre have been closed, whereas those consultants knew what they were doing, now we are left with mediocre branches filled with incompetant consultants. PLEASE FIX THIS!!!!!!