1 reviews | Active since Aug 2018
Appaling customer service at Standard Bank ( Sanridge )
I usually bank online and haven't had reason to visit the physical branch in quite a while. However, due to suspicion of ***** I have reason to go through to my local Standard Bank branch ( Sanridge - Midrand), to pick up my new bank cards.
After 2 days of trying to visit the Standard Bank (Sanridge) branch before the stipulated closure time, I was appaled to witness first hand the disappointing practise of the bank being closed a few minutes earlier ( before the stipulated 15h30 closure time ). To add to my frustration, I attempted to approach the security personnel showing him the time (which was a few minutes before 15h30) but experienced a dismissive attitude. He maintained that they were following their own clock / system time, which was completely unfounded.
Disgusted by this poor customer service and dismissive attitude from this branch.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.