APP USELESS AND MONEY LOST

I sent money to a friend using your new cellphone app. She is unable to collect it from an ATM and when she called your call center was told that I should call you.<br> I called the general inquiry number and was told that with instant money you can only send money to a cellphone number linked to a Standard Bank account?? This appeared nowhere on the app. And for me to reverse the transaction would cost me R290!<br> I then called your Instant Money number where is spoke to a completely *********** male who hang up on me and then when I called back 3 times in a row did the same thing. It was today around 11am.<br> I have never had any problems with FNB's e-wallet and have probably spent more money on airtime now than what I sent in the first place.<br> I want my money returned to my account and will not use your Instant Money again in future as it is just too frustrating.<br> Hope you can find out who your rude, *********** call center operator is.