App not for foreigners who dont have id

After been with standard bank for 23years,now cannot sent ewallet or sent money to other accounts becouse dont use 13 digit ID,the app dont allow fo that ,they start something called DIGI,just take only ID,while they know there thousand of foreigners eho are legit use their bank but now been sidelined them on most of service in app,when adk to the branches,they dont have answer,becouse the head quarter not gives them answer how to solve.This is the bank say Care for customer