CB
Chantelle B
1 reviews | Active since Nov 2012
16 Aug 2021, 10:44
App just closes
Since 11 August 2021 my app has not been working. As soon as I log in with my fingerprint the app simply closes. I reported it on the app and via email. The reply was that I update my app... I told your team that I completely deleted the app and reinstalled it, but still nothing. I haven't heard back since. Today I tried logging into my online profile but it simply says there was an error and I cannot log in.
How am I suppose to do my banking if nothing works??? I cannot check balances or anything. Has my profile been hacked?
If this issue isn't solved immediately I am taking this matter further.
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Standard Bank's replyOfficial
17 Aug 2021, 00:51 Hello Chantelle de Beer
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply17 Aug 2021, 00:51
Official
Hello Chantelle de Beer
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***