APP FLOP

At approx 2.20 pm this afternoon 11/1/22, I used my Standard Bank App to make an immediate transfer. i called the recipient a few times to confirm receipt of payment. No funds were available. I thought we would wait for two hours or so but still no funds were available. I ensured the deposit was immediate, pressed the immediate payment icon which turned blue. I called the call centre only to be told by the consultant it reflects as a normal deposit. I told her that I did press the immediate icon but she tells me there's nothing that she can do. I find this unacceptable as all systems are man made and can be overridden by a manager. I'm deeply disappointed as the Standard bank app failed me. One would think APPs are made to assist in faster efficient service but the Standard Bank App proved to be a curse. All I need is for some one in management to approve and release the deposit with immediate effect. Please the recipient urgently requires the funds