IP
Ian P
1 reviews | Active since Jul 2013
06 Jun 2025, 14:01
App Error
Got a message that my new card was delivered to the branch, on my app. Knowing I won't be available tomorrow I drove to the branch, only to be told it's an app error and my card hasn't been delivered yet. Wasted almost two hours of my time and I was told the error is a common error.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Jun 2025, 14:07Good day Ian,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2025, 14:07
Official
Good day Ian,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
IP
Ian P's updateReviewer Update
06 Jun 2025, 14:311 hour after leaving the branch I get a message saying the card arrived, who will assist me getting my card? As stated I am not available to pick up tomorrow and the rest of the week.
IP
Ian P's update06 Jun 2025, 14:31
Reviewer Update
1 hour after leaving the branch I get a message saying the card arrived, who will assist me getting my card? As stated I am not available to pick up tomorrow and the rest of the week.
Standard Bank's replyOfficial
06 Jun 2025, 14:32Good day Ian,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2025, 14:32
Official
Good day Ian,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***