MC
Mattathil C
1 reviews | Active since Jul 2014
20 Mar 2021, 08:27
App dysfunctional, Standard Bank is "SLEEPING"
I am a Prestige customer of Standard Bank and uses their App. Since Feb 14th when I open my Home Loan account it shows "Something went wrong." I can't see the transactions. I first complained about this to the prestige banker on February 17th. Nothing was done. On 16th March I wrote complaints to Standard Bank customercare and to the mobile banking division. Till today it is not fixed. Looks like the bank doesn't care. Very frustrating.
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Standard Bank's replyOfficial
20 Mar 2021, 21:05Good day Mattathil
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre**********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre**********
Standard Bank's reply20 Mar 2021, 21:05
Official
Good day Mattathil
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre**********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre**********