1 reviews | Active since May 2020
App disregard customers!
I need to make a payment pronto! But between Saturday and today, Standard bank decided to make a new version of the app and stopped supporting the old version - no warning, no notification, no communication - NOTHING!
The app would not allow entry and insisted on an update. The problem is when I need to do updates, I need to uninstall half my apps. (Huawei and Google being ridiculous) I need to enrol for a course with a cut-off date. My evening was planned around that and NOT around updating the apps on my phone!
It is ridiculous that banks just stop the app from working, without any notification!!.
The reason we use the phone apps is for speed and emergencies, but now the developers disregard the customer's reasons for using app, and waste their time when time is of the essence!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***