tT
tshepiso T

1 reviews | Active since Jun 2017

17 Jun 2017, 10:15

apoling service

<p>I went to standard bank in sour and president street in Johannesburg on the 14th June 2017 and I was assisted by a client services Clark and her name was Fezile and on the day she had a complaint from another client about her rude and disgusting service that she is giving however even when I was there she got so irritated by her manager that she even didn't assist me in my complaint. I need money that was *******ly debited in my account to be reversed and she told me she could only reverse 30 day's and ther rest is none of her business. I have been in florida before and they were able to reverse all my money.I don't understand why will one branch do it and the other can't do it. All I want is my money back as the bank know these R 99 are ****s. My account number is ********** 50 .I have never felt so humiliated as the lady made me feel so if the bank can't do my request I will gladly move on to other banks as I'm tired of bagging .</p>

0
Replies (2)
Standard Bank
Standard Bank's reply19 Jun 2017, 08:36
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply19 Jun 2017, 11:30
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 19 June 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***