Apathetic Attitude

On 17th March I emailed the Standard bank asking them to close an estate account, transfer the remaining funds to the deceased heir and send me a statement showing a nil balance. This a a requirement of The master of The Supreme Court.<br> <br> Today 31st March nothing has been done.<br> <br> The last 4 occasions I have had to deal with Standard Bank have been bad user experiences resulting in having to spend inordinate amounts of time in getting even the simplest of transactions completed.<br> <br> Moreover Standard banks electronic customer interfaces appear to have been designed to keep the customers from contact with the bank resulting in clients having to travel into the bank, and wait in long queues to get them to do even the simplest of tasks.