KB
Karen B
1 reviews | Active since Jun 2021
29 Apr 2023, 19:36
Apalling Customer Service
Well just by looking at all the complaints we should all change banks The service has slowly got worse and worse I tried to do a cardless deposit the machine took my money..the lady at call centre said I have to go back to the machine and take a picture of the ATM number before they can help... I asked her what happens if I stay 4-6 hours away I must come back and take a picture Surely the cameras can pick this up! She said not all banks have cameras .....WHAT? This is Apalling Customer Service I will be changing banks
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
30 Apr 2023, 08:30Good Day Karen
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2023, 08:30
Official
Good Day Karen
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***