AOD document required ASAP!!!!

We started our transfer process of our house on the 24th of April. The seller's were required to sign an AOD before we could lodge. On the 4th of August the attorney's first requested for the AOD. Since then, the attorney's have been in contact with Home Loans Department at Standard Bank everyday, I have personally sent through many emails and I have made numerous phone calls, the seller has also sent through emails and went into one of Standard Bank's branches to try and get the AOD but NO ONE has been able to help us. It is now the 8th of November, 3 MONTHS LATER, and not one employee at Standard Bank has been able to assist any one of us. I can't understand how it takes so long to send through a standard document, please can someone assist ASAP so that we can get this matter sorted.