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carolwallace C

1 reviews | Active since May 2016

10 May 2016, 10:54

Anyone can take money from my account!

<p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Source Sans Pro'; color: #555555;">I have just been told by a customer care consultant at Standard Bank that they have no obligation to verify the authenticity of a debit order going off on my account. Even if there is no legal obligation, surely there is an ethical one?</span></p>

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Replies (2)
Standard Bank
Standard Bank's reply10 May 2016, 12:42
Official

Good day Carol Wallace

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 May 2016, 05:44
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 11 May 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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