Antoinette Abrahams is truly *********** like Standard Bank itself

Last week Tuesday I called to request a reduction on the interest rates on my home loans. I was informed that the reductions were granted and that I will receive the paper work that same week. Then of course because this bank is not professional, no contact was made. And I didn't receive any paperwork. So when I called today, same story as last time : they can't find notes on the system. Then I get an email written in broken English from a Miss Antoninette Abraham stating that "The current rates offered on the below accounts is our best offers.We are unable to improve on the rates offered.". You would thing that someone from a loan rates calculation department would at least have a better grasp of how to draft professional emails with correct English. And Standard Bank, how on earth dontoubjave 3 different consultant and employees saying different things? Please fix yourselves and hinour what you had stated in your initial calls to me made on the 13th and 14th of November.