GM
Godfrey M

1 reviews | Active since Dec 2016

09 May 2018, 15:17

Anti-Poor Service Consultant

Sincere appreciation to Mr Paul Phokubje Diepsloot Mall Branch

It is with great gratitude that I write this letter. Though it is a fact that the bank is giving us very good service consistently, I cannot be blind to the exemplary and stellar performance of Mr ****ubje of your branch throughout the economic,political instability of our country . It was only the other day that I could get to know what all personal sacrifice he has undertook in the performance of duty and service to the clients of Diepsloot Mall Branch. I do not have words to recap the self defying services that Mr Phokubje rendered to the bank's clients while suppressing own tensions and pains.

I know well that the bank cannot give anything extra in financial terms or positional elevation just for one person. However I request you to arrange to record the fact, in the personal service files and also issue a letter of appreciation to the person,personally i just wanted to give credit to where its due.

Such persons are assets to your institution and hope that their tribe increases. I also express thanks for all other staff in your branch for their services also,but Mr Phokubje goes extra mile for me always.

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Replies (1)
Standard Bank
Standard Bank's reply10 May 2018, 08:42
Official

Thank you for posting your comment.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Paul Phokubje

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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