Anti-***** Impressive Service and Resolve

Oh my soul. I am so impressed. I am so grateful, and super relieved.

Standard Bank, you are amazing.

My debit card got cloned the morning, and by the afternoon, ******* stole all my available funds, leaving me in limbo.

The beauty is, Standard Bank's Anti ***** Department SMS-ed me directly after the first transaction went down on my account, even before I knew it was *****, they already knew and alerted me. While I was busy on the phone with the ***** Department, the ******* were still using my card to make payments. So ***** Department blocked my card immediately upon my instruction.

Then, within 72 hours, Standard Bank paid the lost money right back into my account. Oh wow.

Now that is what I call excellent customer service.

Thank you Standard Bank. You have earned a lot of respect and gratitude from me. Thank you for taking good care of me as your customer.

And last but definitely not the least, thank you to all the staff that assisted me on the phone with every call. You are all so friendly and amazing!

5 out of 5 stars for you.