Answer your phones!

Had my card ****** and money taken from my account in October 2021, reported it to ***** department straight after it happened. Besides the gemors in trying to get a new card, I am still waiting for my refund. I phoned to follow up in January 2022 and was on hold for more than 30minutes before someone answered, I was told the money would be in my account within 48 hrs , got a SMS saying same and am still waiting. Been trying to phone the ***** line multiple times. Have emailed and no one is answering anything..most frustrating. If you are experiencing high call volumes then hire more staff, I don't have the time or money to sit around waiting on phone or text go queue in a branch. Have been with standard bank for years, but am seriously considering leaving at this rate.