Another unsatisfied customer.

I have used I instant money functionality today for this first time only to be told that the money will only be eleased after 2hrs. If this information was available on the app I would not have used this useless function. The purpose of using instant money is for emergencies, this is not the case. Called Standard Bank call centre was transferred to 3 different people who could not assist. Lerato from the ***** department advised that even if I call to confirm I am the account holder I would have to still wait 2hrs. Once again poor service from Standard Bank.