AW
Amaan W

1 reviews | Active since Dec 2018

28 Dec 2018, 11:56

Another poor service complaint to #LOWSTANDARDBANK

Good day

Here we are again. Two Weeks after Standard bank botched up and incorrectly debited my account, they've done it again. My vehicles debit orders are set for 25th of every month, come the 25 December 2018, I received sms's confirming this. When I checked the transactions via the app, no updates were reflecting of both debit orders or payments made to the account.

On 27 December 2018 I received 6 calls from various agents accusing me of non payment, even though I kept telling them that payment was made they kept calling. This morning I received more sms basically saying the same thing.

Im not sure what has changed at standard bank, but looks like they on the decline...

Time to move banks probably.

0
Replies (1)
Standard Bank
Standard Bank's reply28 Dec 2018, 13:21
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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