Another Personal Loan ***** Up

I made an enquire on the website for a personal loan on 1 April 2016. It was a big hassle as I had to go into the branch to update my address that never changed before they were willing to assist. I then logged another request on the Tuesday (5 April 2016) as I was not assisted. The lady was helpful with assisting me and said she will send me the documents to sign for the loan I was approved for. However to date I received no documents and the monies was transferred to my account with no explanation of how it works. I went into the bank to open a revolving account to pay the fees back but was advise they can't assist. I am fed up with the terrible service, paying for things I did not authorize (written format) and the don't car attitude. Please get this sorted ASAP so I can close my account and move to a better bank that gives better service. <br> Regards<br> Ilze Stoltz<br>