KG
Kevin G
1 reviews | Active since Jun 2018
14 Dec 2020, 10:32
Another person loaded onto my profile
I have been having problems with my standard bank credit card from 2008,everytime I contacted the service department I was assured that the problem was resolved, in 2018 I was blacklisted because of same problem, then again this year the same problem . I was contacted by Xavier Classie whom assured me it's resolved. I have been trying to get a letter from him from 8th August 2020 and he does not respond to my emails
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Dec 2020, 12:53Dear Kevin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Dec 2020, 12:53
Official
Dear Kevin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
23 Dec 2020, 11:54Hello Kevin
Thank you for posting your comment.
As per our telephone conversation today 23 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 23 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Dec 2020, 11:54
Official
Hello Kevin
Thank you for posting your comment.
As per our telephone conversation today 23 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 23 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
KG
Kevin G's updateReviewer Update
18 May 2021, 18:32I have been contacted today by Norton attorney's regarding payment to the same credit card, which I was told was resolved in December 2020
KG
Kevin G's update18 May 2021, 18:32
Reviewer Update
I have been contacted today by Norton attorney's regarding payment to the same credit card, which I was told was resolved in December 2020