Another frustrating experience

Another frustrating experience from the home loan / prestige banking teams

I specifically asked for an access bond when doing my application, and was told I can only do this in the branch once the home loan is active. My transfer went through so I set aside time today to go into the bank to convert my loan to an access bond only to be told that there are no home loan agents in the branches, they all work from home...

Standard bank should feel embarrassed over how customers are treated and made to run around.

Who do I contact now?? Your call centres tell me to go into a branch, your branch tells me that no one can assist??