Another FICA fiasco

I have been a Standard Bank client for many years. On 15 August 2015 my account was frozen, due to FICA requirements. This after I have on 3 different occasions attended on the bank to have the issue rectified. <br> <br> I was offered a prestige bank account, which I opted for, but I guess it is no use to be a prestige banker since my service is not so prestigious after all. <br> <br> I need urgent assistance herein, as I have a household to maintain and children to provide for.