SL
Siyabulela L

1 reviews | Active since Nov 2014

23 Mar 2015, 14:06

ANOTHER BEEP BANK

IN MARCH 2014 I WENT INSIDE A STANDARD BANK BRANCH IN SUNNINGHILL TO CLOSE MY CHEQUE ACCOUNT AS I HAD JUST LOST MY JOB. THE LADY COULDNT CLOSE IT IMMEDIATELY WHEN I WAS INSIDE THE BRANCH AS THEY HAD TO ADJUST WRONG BILLING. SHE PROMISED THE ACCOUNT WOULD BE CLOSED. 6 MONTHS LATER I RECEIVED A CALL FROM STANDARD BANK SAYING I OWE THEM WHICH I DIDNT UNDERSTAND CAUSE I HAD CLOSE DMY ACCOUNT, THEY PROMISED TO LOOK INTO THE MATTER AND REVERT BACK WHICH THEY NEVER DID. TODAY IM GETTING CALLED BY LAWYERS TELLING ME I HAVE BEEN HANDED OVER AND LIABLE TO PAY R2K AND SOME ODD TO STANDARD BANK. TIS IS JUST ANOTHER BEEP BANK BECAUSE I DONT UNDERSTAND WHY I WOULD BE BILLED WHEN I HAVE ACTUALLY CLOSED MY ACCOUNT AND SOMEONE IN THE BANK DIDNT DO THEIR JOB AND ITS NOW MY PROBLEM.

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2015, 10:39
Official
Hello sl0206,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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