DS
Doreen S

1 reviews | Active since Jan 2019

17 Jul 2020, 04:52

Anonymous

On the 16/7/2020 at 18H30 i went to the atms at Dobsonville EXT.3 point shopping center to withdraw. The gate was half open to the ATMs. There was a security guard there and some people who was queuing inside for ATMs.I asked the guy to let me in and withdraw some cash.He said to me "make me happy then I'll let you in.While I was confused what he mean,there comes a guy from inside the ATMs and gave him money. Then he said, you see mama give me R5 I'll let you in.I said to him,please baba allow me to the ATMs, I'm late,I'm going to work,he refused. He said to me,if you can't make me smile then im closing.I went back to my car and drove to work with a broken heart .

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Replies (2)
Standard Bank
Standard Bank's reply17 Jul 2020, 16:00
Official
Dear Doreen Shange

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Jul 2020, 09:41
Official
Dear Doreen Shange

Thank you for posting your comments. 
Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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