RS
Randall S

1 reviews | Active since Oct 2020

04 Mar 2022, 18:17

Annual SC Charge unauthorised debit order

Standard Bank, what have you done over the last 4, or possibly more years, to end the ********** debit orders going off people’s bank accounts, under the guise of your bank’s name? Have you notified all your customers about this issue? Have you attempted to track down the **********? Or, do you just let the **** carry on unabated?

I too fell victim recently, with my bank fortunately reversing the ********** debit of R171,00, which is exactly the same as per this review dating from 2020 below. https://www.hellopeter.com/standard-bank/reviews/annual-sc-charge-unauthorised-debit-order-***d06e1792a1c4ed24091e22273d09c2c72-***

The first occurrence of this **** that I can find here on hellopeter dates from 2018 (see below) and it seems as if Standard Bank has done nothing since then to stop it! You will see that the debited amount has grown over the years from R160.00 to R171.00. https://www.hellopeter.com/standard-bank/reviews/annual-sc-charge-unauthorised-debit-order-***

My bank has warned when receiving an SMS such as this below, for any Standard Bank debit orders, not to select a response option but rather to call them directly to verify. Even though I didn’t not respond to the below SMS, my bank account was still debited nonetheless. “***bank. A debit order for R171.00 was paid to STAN EXEC S on 28/02/22 from your account ending with ***X. If you did NOT authorise this debit order; reply 1 to reverse it. If the debit order is valid; reply 2 or call ***X *** *** for assistance.”

Below are the actual debit order details sent to me by my bank. Standard Bank has seemingly sat back and done nothing over the years, whilst countless innocent people get **********ly debited, with some possibly not even knowing that this is a **** and paying up as a result, with others perhaps unaware that such debit orders are coming off their accounts. Hopefully you will now start acting. Description STAN EXEC S/C CHARGE *** Transaction date 28 Feb 2022 Amount -R171.00 Transaction type Payment (Debit Order) Reference number #***

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Replies (2)
RS
Randall S's update07 Mar 2022, 06:30
Reviewer Update
To add: It seems as if Standard Bank has been allowing this issue to go on for far longer than previously thought. I just found a similar complaint dating back to 2015 and there may well be more before this! Note, the debited amount was R135.00 back then and it seems to increase every few years.
https://www.hellopeter.com/standard-bank/reviews/annual-s-c-charge-***

What has Standard Bank done about this? There are countless complaints about this issue against them here on hellopeter, even some very recent ones, such as this one below.
https://www.hellopeter.com/standard-bank/reviews/annual-sc-charges-standard-bankunauthorised-debit-order-***


Standard Bank
Standard Bank's reply23 Mar 2022, 11:25
Official
Hello Randall

Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today, please review and respond accordingly. 

We appreciate your support and loyalty.
  
Kind Regards 
    
Standard Bank Help Centre
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