ANNOYED WITH THE CREDIT CARD SERVICE

As a Standard bank client im annoyed at the service , i have been on the phone since 9am, its 9h26 i have been transfered from one person to the other. I need to make an arrangement on on my credit card, its the 1st time i'm in a tight situation where im asking standard bank for assistance and this is the help im getting no assistance. The only lady said im late for a payment holiday i wasnt even aware that one can get a payment holiday. since 9am im already spoke to 6 different who keeps on transfering me to someone else, Can someone please help and let me kno what is my options available in order to make an arrangement on my credit card. Come on guys i CAN IGNORE THE CALLS EMAILS AND SMS'S IM TRYING TO DOTHE RIGHT THING AND NO ONE IS ABLE TO ASSIST ME, LIKE SERIOUSLY .i was placed on hold atn 9h26 its 9h31 im still on hold